Question 1

What do I do if the race has finished but not all of the pads were hit?

webmaster · Accepted Answer

Just click the "Force Finish" button on the SST console. It will end the race and be ready for the next race.  If you miss the chance to Force Finish and the referee starts the next race, you will receive the Unexpected Start window. Click the Force Finish button to save the results from the prior race and SST will pick up the next race when it started.

Question 2

What do I do if the race has finished but not all of the pads were hit?

webmaster · Accepted Answer

Just click the "Force Finish" button on the SST console. It will end the race and be ready for the next race.  If you miss the chance to Force Finish and the referee starts the next race, you will receive the Unexpected Start window. Click the Force Finish button to save the results from the prior race and SST will pick up the next race when it started.

Question 3

Names are not displayed on the SST console

webmaster · Accepted Answer

Make sure that the SCB files (or the Startlist file) are in the same directory as the .gen file.

Question 4

SST Stops Working During a Meet

webmaster · Accepted Answer

If the SST console software quits responding during a meet it usually means that the computer has lost communications with the SST timer.  The most likely cause of this is that the USB port is set to a power saving mode, which means that the port is turned off by the computer to save power.  This setting is typically in the power saving options of your computer.  Make sure power saving (or in some cases called "selective suspend setting") is turned off or disabled.  The other, less likely, option is that the USB connector that plugs into the computer is dirty.  In which case clean it with a contact cleaner.

Question 5

What do I do if a pad is inadvertently hit for the last swimmer before that swimmer touches the pad?

webmaster · Accepted Answer

SST gives the operator approximately 10 seconds to recognize that. Just hit the “F Arm” button and the lane will be reactivated.

Question 6

What do I do if the race has finished but not all of the pads were hit?

webmaster · Accepted Answer

Just click the "Force Finish" button on the SST console. It will end the race and be ready for the next race.  If you miss the chance to Force Finish and the referee starts the next race, you will receive the Unexpected Start window. Click the Force Finish button to save the results from the prior race and SST will pick up the next race when it started.

Question 7

What do I do if the SST computer and the meet management computer are no longer communicating during the meet?

webmaster · Accepted Answer

If the results are being saved to the meet manager computer, and communications between the two computers is lost, the results files are written to the SST computer in the “Documents\SST Timer” directory. When the communications comes back the files can be moved to the meet management computer.  As an option the files can be moved by using a USB memory stick.  The main thing to remember is that results are not lost.

Question 8

What if I get the “unexpected start” pop up box when the swimmers are finishing the race?

webmaster · Accepted Answer

This happens typically if the Start cable is bad. Especially if it starts happening after multiple races have been run without a problem.  Replace the cable and the problem should be corrected.  The other possibility is that you are using a starter with a “Normally Closed” start output.  You can determine this by going  into “Test Mode”.  If START is displayed next to the TEST MODE text and disappears when you hit start it means that you care connected to the "Normally Closed" output of the starter.  Move the start cable to the  Normally Open output on the starter.

Question 9

When I click "Get Times" in Hy-Tek's Meet Manager I receive a "No Results found" message.

webmaster · Accepted Answer

I get the following error when I try to "Get Times" in meet manager:

This generally happens because meet manager was restarted after the start of the meet. If this is the case, from the "Run" screen click on "Interfaces", "Timer (GNET)" and then "Select data set stored from GNET". One of the screens shown below will be displayed (depending on the version of Meet Manager you are using). Typically, at the top of the box, it will indicate "Meet #2". Click the Previous Meet buttons and you will then be selected to Meet 1. It will list a number of races run and a date. Click "Close" and then you will be able to import times. If this does not correct the issue, go to the Meet Manager "Run" screen and click on "Interfaces", "Timer (GNET)" and then "Select data set stored from GNET". You will get the following pop-up: Meet Manager 1, 2 or 3:

Meet Manager 4 or later:

In Meet Manager 4 or later click the "Update Data Location" and insure that the path is the directory were the results files are being stored.

¿Qué hago si la carrera ha terminado pero no se han golpeado todas las pastillas?

¿Qué hago si la carrera ha terminado pero no se han golpeado todas las pastillas?

Ejecutando el encuentro

Los nombres no se muestran en la consola de SST

SST deja de funcionar durante una reunión

¿Qué hago si accidentalmente se golpea una almohadilla para el último nadador antes de que ese nadador toque la almohadilla?

¿Qué hago si la carrera ha terminado pero no se han golpeado todas las pastillas?

¿Qué hago si la computadora SST y la computadora de administración de la competencia ya no se comunican durante la competencia?

¿Qué pasa si aparece el cuadro emergente de "salida inesperada" cuando los nadadores están terminando la carrera?

Cuando hago clic en "Obtener tiempos" en el Administrador de reuniones de Hy-Tek, recibo el mensaje "No se encontraron resultados".